At Waraq ul Jannah, we believe in providing our customers with the best possible shopping experience. We understand that sometimes you may need to return or exchange an item, and we are here to help.
Our return and exchange policy is based on the principles of fairness, honesty, and respect, which are central to Islamic values. We want to ensure that you are completely satisfied with your purchase, and we will do everything we can to make sure that you are happy with your order.
Returns
If you are not completely satisfied with your purchase, you may return it within 30 days of the delivery date for a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To initiate a return, please contact our customer service team as mentioned under ‘Contact Us’. We will provide you with a return shipping label and instructions on how to return your item.
Once we receive your return, we will inspect it to ensure that it meets our return policy requirements. If your return is approved, we will issue a refund to your original method of payment. Please note that it may take several business days for the refund to appear on your account.
Exchanges
If you would like to exchange an item, please contact our customer service team as mentioned under ‘Contact Us’. We will provide you with a return shipping label and instructions on how to return your item. Once we receive your return, we will process your exchange and ship your new item to you.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions about our return and exchange policy, please contact us at
Email: info@waraquljannah.com
Whatsapp: +92-300-W-JANNAH(9526624).
We are always happy to help.